Europe's best airport, according to Skytrax, has an overall KPI system on the passenger travel value chain, called the Passenger Experience Index. From the spring of 2020 and in the coming years, we will take the project under our wings.
The project includes a re-mapping of the Munich passenger journey and the measurements needed to fully inform the airport's KPI system. Based on this, we will conduct more than 20,000 passenger interviews each year, which will be regularly reported in our online BI reporting platform.
Silverbullet case: Aviation
Passenger Surveys for Munich Airport
We have conducted a survey among citizens of Aarhus Municipality on their perception and assessment of the local democracy together with the School of Media and Journalism of Denmark.
The project provides an understanding of the current state of the local democracy in Aarhus and the areas in which citizens see themselves as contributors. The insights will be used by the Commission on Local Democracy to make concrete recommendations on how to improve citizens' participation in the local democracy.
Silverbullet case:Public Sector
Local Democracy in Aarhus
We are preparing a new version of the European Travel Commission's handbook on tourism forecasting together with the consulting firm InZights.
The handbook targets national and regional destination companies and tourism organizations. It will provide an overview of various methods for forecasting future tourism, how to use them in a business context and examples of good cases from around the world. The handbook will be an important tool for the tourism industry in terms of long term planning and strategy.